Question 1

What is Earth Store?

Accepted Answer

Earth Store is the ordering and management platform for Earth Cups — a sustainable food-service packaging company offering compostable cups, lids, containers, cutlery, and custom-branded products. Through Earth Store, businesses can browse products, place orders, manage contracts, track inventory, handle billing, and coordinate deliveries — all from a single portal. Whether you're a single-location coffee shop or a multi-location franchise, Earth Store is designed to make sustainable packaging simple and scalable.

Question 2

How do I get started as a new customer?

Accepted Answer

Getting started with Earth Store is straightforward. Here's the typical process:

1. Contact our sales team — Reach out via the Contact Sales page or email sales@earthcups.com. Let us know about your business, your volume needs, and what products you're interested in.
2. Receive samples — We'll send you a complimentary sample kit so you can feel the product quality and test fit with your operations.
3. Get a pricing quote — Based on your volume and product mix, your sales rep will put together custom pricing tailored to your business.
4. Sign a contract — Once pricing is agreed upon, you'll sign a supply contract with your rep. This locks in your rates and product availability.
5. Access your portal — After your contract is signed, you'll receive login credentials and can start ordering immediately from your Earth Store dashboard.

You can also create an account at any time to preview the portal and browse the product catalog — but ordering and full access require a signed contract through your sales rep.

Question 3

What does the sales process look like?

Accepted Answer

Our sales team works closely with every new customer to find the right product mix and pricing. Here's what to expect:

- Initial conversation — A brief call or email exchange to understand your business needs, current packaging usage, and sustainability goals.
- Sample delivery — We'll ship a curated sample kit to your location at no cost. This typically arrives within 3–5 business days.
- Pricing proposal — Your rep will prepare a custom pricing sheet based on your anticipated volume, product selections, and delivery frequency.
- Contract signing — Once you're happy with pricing, you'll sign a contract that outlines your products, pricing tiers, payment terms, and any warehousing arrangements.
- Onboarding — After signing, your rep will help set up your account, configure your organization, and walk you through the portal.

The entire process from first contact to first order typically takes 1–2 weeks, depending on sample shipping and contract review time.

Question 4

How do I create my account?

Accepted Answer

You can create an Earth Store account at any time — even before speaking with sales. Here's how:

1. Visit the Earth Store login page and click "Get Started."
2. Enter your email address and create a password.
3. Verify your email by clicking the confirmation link we send you.
4. Complete basic profile information (name, company, role).

Once your account is created, you can browse the product catalog and explore the dashboard. However, placing orders and accessing full portal features (contracts, inventory, warehousing, etc.) requires a signed contract with your sales rep.

If your organization already has an account, ask your admin to invite you directly — you'll receive an email invitation to join the existing organization.

Question 5

What happens after I sign a contract?

Accepted Answer

Once your contract is finalized, here's what happens next:

- Portal activation — Your account gains full access to ordering, contracts, inventory tracking, and billing features.
- Organization setup — Your sales rep will configure your organization with the correct products, pricing, locations, and team members.
- First order — You can immediately start placing orders from the dashboard. Your contracted products will appear in "My Products" with your locked-in pricing.
- Warehousing (if applicable) — If your contract includes warehousing at Earth Base KC, your inventory will be set up and you'll see live stock levels in your portal.
- Ongoing support — Your sales rep remains your point of contact for contract changes, pricing updates, and any questions.

Question 6

Navigating your dashboard for the first time

Accepted Answer

When you log in for the first time, here's a quick overview of what you'll find:

- Home — Your dashboard overview showing recent orders, inventory levels, and quick actions.
- My Products — The products assigned to your organization with your contracted pricing.
- Orders — Your complete order history with status tracking and reorder capability.
- Contracts — Your active contracts with inventory levels, production status, and downloadable files.
- Organization — Manage team members, locations, payment methods, and Earth Cash balance.
- Warehousing — View warehousing fees and receipts (if your contract includes storage).
- Settings — Update your profile, change your password, and manage notification preferences.

We also offer a guided product tour that walks you through each section — look for the "Take a tour" button in the top navigation bar on your first login.

Question 7

How do I contact sales or support?

Accepted Answer

Here are the ways to reach us:

- Sales inquiries — Visit the Contact Sales page on our website, or email sales@earthcups.com. Our team typically responds within one business day.
- Customer support — For existing customers, email support@earthcups.com or use the help center's AI assistant within the portal for instant answers.
- Your account rep — Once you have a signed contract, you'll have a dedicated account representative you can reach directly for contract-related questions.

For urgent delivery issues or damaged shipments, contact support@earthcups.com and include your order number — we'll prioritize your request.

help center

Getting Started

Organization Management

Ordering & Products

Shipping & Delivery

Contracts & Inventory

Billing & Payments

Warehousing

Earth Prime

Earth Cups Ambassador

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